PRIVACY POLICY

Last Updated: September 22, 2026

This Privacy Policy describes how TONA Services Inc. (“TONA Services,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit www.tonaservices.com, request an estimate, communicate with us, create or use an account, become a customer, or otherwise use our services.

This Privacy Policy is intended to explain our privacy practices and does not create contractual rights beyond those required by applicable law.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Mailing address

• Service or project address

• Billing information

• Project details

• Estimate or service requests

• Photographs and videos of projects or properties

• Measurements, plans, drawings, or other project-related information

• Communications sent to us by email, telephone, text message, website forms, social media, or other methods

• Reviews, comments, or customer-service information

• Account information when you create or use an account through our website or services

• Other information you choose to provide

We ask that you not provide sensitive personal information unless it is reasonably necessary for us to provide the requested service.

2. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests for estimates

• Schedule appointments and service visits

• Prepare estimates, proposals, and project documentation

• Provide, manage, and complete requested services

• Communicate about appointments, projects, estimates, invoices, payments, warranties, or customer support

• Create and manage customer accounts

• Maintain business and customer records

• Improve our services and customer experience

• Communicate about promotions, special offers, or services where permitted by applicable law

• Advertise or market our services

• Prevent fraud, misuse, or unlawful activity

• Protect our business, customers, workers, property, and legal rights

• Resolve disputes and enforce agreements

• Comply with applicable legal, tax, insurance, licensing, regulatory, or recordkeeping requirements

• Carry out other purposes disclosed when information is collected or with your authorization

3. Website Forms and Accounts

Our website may allow you to submit information through contact forms, estimate requests, account features, or other online forms.

You are responsible for providing accurate information and for maintaining the confidentiality of any account credentials associated with your account.

If you believe someone has gained unauthorized access to your account or information, please contact us using the contact information listed below.

4. Email Communications and Marketing

TONA Services may communicate with customers and prospective customers by email regarding estimates, appointments, projects, invoices, customer service, and other business matters.

We may also send promotional or marketing emails where permitted by applicable law.

Marketing emails will include an appropriate way to request that promotional communications stop where required.

If you unsubscribe from promotional communications, we may still contact you regarding active projects, estimates, appointments, transactions, payments, warranty matters, customer-service requests, legal notices, or other non-promotional communications.

5. Text Messages and Telephone Communications

If you provide us with a telephone number, we may use that number to communicate with you regarding:

• Estimate requests

• Appointments

• Scheduling

• Project updates

• Customer service

• Payments or invoices

• Other matters related to your relationship with TONA Services

Where permitted by applicable law and when appropriate consent has been obtained, we may also send promotional or marketing text messages.

Consent to receive promotional text messages is not required as a condition of purchasing services.

Message frequency may vary. Message and data rates may apply.

You may request that promotional text messages stop by replying STOP to an applicable message or by contacting us directly.

You may request assistance regarding text communications by replying HELP where supported or by contacting us using the information below.

6. Advertising and Customer Lists

TONA Services may use customer or prospective-customer contact information for advertising and marketing purposes where permitted by applicable law.

This may include providing contact information to advertising platforms such as Meta or Google to create advertising audiences, measure marketing effectiveness, reach existing customers, or reach people who may be interested in our services.

These platforms may process information according to their own privacy policies and terms.

Depending on applicable law, certain advertising activities may be considered a “sale,” “sharing,” or use of personal information for targeted advertising even when no money is exchanged.

Where applicable law provides a right to opt out of such processing, we will honor valid requests as required by law.

7. Project Photographs and Videos

During estimates, inspections, construction, repairs, remodeling, maintenance, or other services, TONA Services may take photographs or videos of a property or project.

These photographs or videos may be used for purposes such as:

• Documenting existing conditions

• Preparing estimates

• Planning or performing work

• Documenting project progress

• Quality control

• Resolving questions or disputes

• Maintaining business records

• Demonstrating completed work

• Marketing or promotional purposes where authorized or otherwise permitted by applicable law

We will not intentionally publish sensitive personal information visible in project photographs or videos.

If you have concerns regarding the use of photographs or videos associated with your project, please contact us.

8. How We May Disclose Information

We may disclose personal information when reasonably necessary to operate our business and provide services.

Contractors, Subcontractors, and Service Providers

We may provide customer information to contractors, subcontractors, suppliers, installers, technicians, or other parties involved in completing requested work.

Information provided may include information such as:

• Customer name

• Telephone number

• Service address

• Project specifications

• Scheduling information

• Photographs

• Plans

• Measurements

• Other information reasonably necessary to perform the requested service

We may also disclose information to other businesses that provide administrative, communication, advertising, legal, accounting, insurance, or other professional services to us.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to a subpoena, court order, or lawful government request

• Establish, exercise, or defend legal claims

• Protect the safety, rights, or property of TONA Services, our customers, workers, contractors, or others

• Investigate suspected fraud, unlawful conduct, security concerns, or violations of our agreements

Business Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, restructuring, financing, sale of assets, business sale, bankruptcy, or similar transaction.

With Your Authorization

We may disclose information when you request, authorize, or direct us to do so.

9. Sale and Sharing of Personal Information

TONA Services does not operate a business whose primary purpose is selling customers’ personal information for money.

However, certain advertising or marketing activities involving third-party advertising platforms may be legally treated as a “sale,” “sharing,” or use of personal information for targeted advertising in some jurisdictions.

Where applicable law gives you the right to opt out of these practices, you may submit a request using the contact information below.

10. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including:

• Providing requested services

• Maintaining project and customer records

• Managing warranties or service history

• Resolving disputes

• Establishing or defending legal claims

• Maintaining tax, accounting, insurance, or business records

• Meeting applicable legal or regulatory requirements

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our business practices.

11. Security

We use reasonable administrative, physical, and technical safeguards appropriate to the nature of the information we maintain.

However, no website, communication system, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

12. Your Privacy Rights and Choices

Depending on applicable law and where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request information about personal information we maintain about you

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain personal information

• Opt out of promotional email communications

• Opt out of promotional text communications

• Opt out of certain advertising, sale, sharing, or targeted advertising activities where applicable

Privacy rights are subject to applicable exceptions and limitations.

We may need to verify your identity before processing certain requests.

We may retain information where permitted or required by law, including information necessary to complete transactions, maintain appropriate business records, resolve disputes, protect legal rights, or comply with legal obligations.

To submit a privacy request, contact us using the information listed in the Contact Us section below.

13. Third-Party Websites and Services

Our website, advertisements, social-media pages, emails, or communications may contain links to websites or services operated by third parties.

TONA Services does not control the privacy, security, or data-handling practices of independent third parties.

Your interactions with those third-party services are governed by their respective privacy policies and terms.

We encourage you to review those policies before submitting personal information to third-party services.

14. Social Media

TONA Services may maintain accounts or advertise through social-media platforms such as Facebook, Instagram, and other platforms.

If you interact with us through a social-media platform, information associated with your interaction may be available to both TONA Services and the applicable platform.

Your use of social-media platforms is also subject to the privacy policies and terms established by those platforms.

15. Children’s Privacy

TONA Services provides home improvement, maintenance, construction, and related services and does not direct its website or services to children.

We do not knowingly collect personal information online directly from children in circumstances requiring parental or guardian consent under applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

16. Service Area

TONA Services primarily provides services within the State of Florida.

Individuals located outside Florida who communicate with us or visit our website should understand that their information may be processed in the United States.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

If additional notice or consent is required by applicable law for a material change, we will provide such notice or obtain consent as required.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:

TONA Services Inc.
12472 Lake Underhill Rd, #155
Orlando, FL 32828-7144
United States

Phone: (407) 728-4244
Email: contact@tonaservices.com
Website: www.tonaservices.com

Please include sufficient information for us to understand and respond to your request.